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Customer Success Payment Officer

Team: Payments

Location:

We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!

Your responsibility:

  • Work 12-hour shifts (day and night), with a schedule that you choose yourself
  • Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully
  • Anti-fraud chat and bank transfers monitoring (decode), processing of each request
  • Strict adherence to regulations
  • Reporting bugs and problems with payment systems
  • Communication with departments to resolve problems
  • Sending emails when withdrawal is delayed, checking balances on payment systems
  • Communication with payment providers, resolving transaction nuances
  • Help in solving problems that users may encounter

Our criteria:

  • 1+ years of working experience in this field
  • Understanding the role of customer success manager on a project
  • Analytical skill set
  • Knowledge of fraud cases, i-gaming regulations, gamers’ behavior
  • English level (B1-B2)
  • Knowledge and understanding of the i-gaming sphere and payment systems

Our offer:

  • We are global, we don’t stick to office or remote options only
  • We trust and value each other and provide unlimited vacation days and sick-leaves
  • We encourage growth and cover 50% of learning expenses
  • We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else
  • We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas — an opportunity to have a visible and immediate impact